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CONTACTING MCAFEE AND NETWORK ASSOCIATES Last updated: February 12, 2003 This file is best viewed in Courier font to properly display special characters for various languages. _______________________________________________ WHAT'S IN THIS FILE - Technical Support - Customer Service - Download Support - AVERT Anti-Virus Emergency Response Team - McAfee Beta Program - On-Site Training - Reporting a Problem - Linguistic Feedback - Network Associates Offices Worldwide _______________________________________________ TECHNICAL SUPPORT Visit the Network Associates Technical Support KnowledgeCenter at: http://knowledge.nai.com The KnowledgeCenter provides: - For all customers, access to product FAQs, Documentation, White Papers, and the Message Board (read-only). - For PrimeSupport customers, access to search the KnowledgeBase, write into the Message Board, and contact technical support staff via e-mail. For information on PrimeSupport options, contact your sales representative or visit the web site: www.mcafeeb2b.com/support/primesupport/default.asp _______________________________________________ CUSTOMER SERVICE The Customer Service Department is available to connect you to technical support or to answer general (non-technical) questions such as: - Version Definition: information about Updates and Upgrades - Customer Queries: help with license entitlement, registration, grant number inquiries, technical support validation, and more - Find a Sales Representative: Corporate, US, and international sales offices Internet Access to Customer Service: E-mail: services_corporate_division@nai.com Web: www.nai.com www.mcafeeb2b.com Toll-Free Telephone Access to Customer Service: +1-888-VIRUS NO (+1-888-847-8766) Canada Latin America United States Monday - Friday, 8 a.m. - 8 p.m., Central Time 00800 12255624 Belgium Denmark Finland France Germany Israel Italy Luxembourg Netherlands Norway Portugal Spain Switzerland United Kingdom 00800 3122 1287Greece +1800 552171 Ireland 0800 995054 South Africa 020 522 827 Sweden 0800 3192 9147 Turkey Monday - Friday, 09:00 - 18:00, Local Time _______________________________________________ DOWNLOAD SUPPORT To download files, visit the McAfee download site: www.mcafeeb2b.com/naicommon/download/ - For DAT File Updates: www.mcafeeb2b.com/naicommon/download/dats/find.asp ftp://ftp.nai.com/pub/antivirus/datfiles/4.x - For Product Upgrades: www.mcafeeb2b.com/naicommon/download/upgrade/login.asp Valid grant number required. Contact Network Associates Customer Service If you need help navigating or downloading files, call: +1-972-963-8000 _______________________________________________ AVERT (ANTI-VIRUS EMERGENCY RESPONSE TEAM) To see the latest information about emerging virus threats, submit samples of potentially infected files, and download updated scanning engine files, EXTRA.DAT files, and similar anti-virus software for testing, visit the AVERT web site at: www.mcafeeb2b.com/naicommon/avert/default.asp McAfee also seeks and appreciates general feedback. _______________________________________________ MCAFEE BETA PROGRAM To download new beta software or to read about the latest beta information, visit the McAfee beta web site located at: www.mcafeeb2b.com/beta To submit beta feedback on any McAfee product, send e-mail to: avbeta@nai.com McAfee is devoted to providing solutions based on your input. _______________________________________________ ON-SITE TRAINING INFORMATION Contact Network Associates Customer Service or visit the web site at: www.mcafeeb2b.com/services/mcafee-training/default.asp _______________________________________________ REPORTING PROBLEMS If you find any problems with your McAfee product, please take a moment to review the product's README file. It includes detailed information on all Known Issues. If you find any feature that does not appear to function properly on your system, or if you believe an application would benefit greatly from enhancement, please contact Network Associates or one of its resellers with your suggestions or concerns. _______________________________________________ LINGUISTIC FEEDBACK McAfee is devoted to providing solutions based on customer input. If you have any linguistic feedback or comments regarding language in McAfee products, send e-mail to us at: B2BLoc_US@nai.com _______________________________________________ NETWORK ASSOCIATES OFFICES WORLDWIDE Send correspondence to any of the following Network Associates locations. United States: Network Associates Customer Service 5000 Headquarters Drive Plano, TX 75024 USA Phone:+1-888-VIRUS NO or +1-888-847-8766 Network Associates offices outside the United States: Network Associates Australia Level 3 40 Miller Street North Sydney, 2060 NSW Australia Phone:+61-2-9761-4200 Fax:+61-2-9761-4499 Network Associates Austria Pulvermeuhlstrasse 17 Linz, Austria Postal Code A-4040 Phone:+43-732-757-244 Fax:+43-732-7572-4420 Network Associates Belgique BDC Heyzel Esplanade, boεte 43 1020 Bruxelles Belgique Phone:+32-2-478-1029 Fax:+32-2-478-6621 Network Associates do Brasil Rua Geraldo Flausino Gomez 78 Cj.- 51 Brooklin Novo - Sπo Paulo SP - 04575-060 - Brasil Phone:+55-11-5505-1009 Fax:+55-11-5505-1006 Network Associates Canada 1 West Pearce Street, Suite 400 Richmond Hill, Ontario Canada L4B 3K3 Phone:+1-905-731-3144 Fax:+1-905-731-1390 Network Associates People's Republic of China Room 913, Tower B Full Link Plaza No. 18 Chao Yang Men Wai Avenue Beijing People's Republic of China 100020 Phone:+86-10-6538-3399 Fax:+86-10-6588-5601 Network Associates People's Republic of China Room 1009, Lippo Plaza 222 Huai Hai Road (M) Luwan District Shanghai People's Republic of China 200021 Phone: +86-21-5396-6066 Fax:+86-21-5396-6200 Network Associates Denmark Lautruphoej 1-3 2750 Ballerup Danmark Phone:+45-70-277-277 Fax:+45-44-209-910 NA Network Associates Oy Mikonkatu 9, 5. krs. 00100 Helsinki Finland Phone:+358-9-527-070 Fax:+358-9-5270-7100 Network Associates France S.A. 50 Rue de Londres 75008 Paris France Phone:+33-1-4490-8737 Fax:+33-1-4522-7554 Network Associates GmbH Ohmstra▀e 1 D-85716 Unterschlei▀heim Deutschland Phone:+49-89-370-700 Fax:+49-89-3707-1199 Network Associates Hong Kong 14th Floor, Plaza 2000 2-4 Russell Street Causeway Bay, Hong Kong 63225 Phone:+852-2892-9500 Fax:+852-2832-9530 Network Associates India Emgeen Chambers, 4th Floor 10 Vidyanagari Marg-Kalina Santacruz (E) Mumbai, India - 400 098 Phone:+91-22-693-5278 Fax:+91-22-665-0078 Network Associates Israel Ltd. 20 Hataas Street Industrial Park Kfar Sava 44425 Israel Phone:+972-9-764-3585 Fax:+972-9-764-3586 Network Associates Srl Via XXV Aprile 6 20097 San Donato Milanese (MI) ITALY Phone:+39-02-516-181 Fax:+39-02-510-762 Network Associates Japan, Inc. 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